Airport Select - terms of use

Terms that apply when using this booking platform

Terms of Use for the website & booking system


Airport Select is a booking tool through which you can place and pay for an airport meet & assist order.  Your order will be passed automatically to a fully licensed local airport service provider, which has the expert local staff and airport approvals that are needed for them to give the service you need in both the airside and the landside areas of their airport.  

Our general and any special terms and conditions will apply to your booking. A copy of these will be included in or linked from the confirmation e-mail that booker will receive.  The terms below refer the use of our booking platform, Airport Select, and our respective obligations to each other.

Using the site & system

By using the website and its booking system the booker/passenger ("you") agree to these terms and conditions.

Price charged

The price includes all knowable charges to assist with the booked the flight(s). It does not include visa fees or local stamping charges, arrival or departure levies, security, port charges, parking fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

Card, Bank and Forex Fees 

The amount charged is the amount due in the currency used for the booking, normally USDs. We cannot know or influence the exchange rate and or charges used or charged by the bank or card that is used to make payment. If the passenger, booker or paying party makes an unjustified charge back then we may charge a administration penalty fee and may report unjustified chargebacks to Charge Back Protection and other similar organizations. 

Issues during service

The local service partner will provide a meet and assist and/or fast track service as specified in their service description, always subject to Border Control and Airport Security approval given at the time of service: if fast-tracking or some other feature is declined or prohibited by an official that is not a service failure.   Any complaint regarding the service must be notified in writing to us or the local service partner by E-mail within 7 days and with sufficient detail about the issue to enable us and the local partner to make a proper investigation. 

Force Majeure

We are not responsible for the direct impact of unavoidable changes or acts of nature (Force Majeure) or any knock on effects. 

We are not responsible for the cost, loss or damage to any luggage or property transported during the local partner's service.  Our full liability to the passenger or booker under all and any circumstances including non-performance or impaired performance by the service provider shall be limited to a sum equal to the charge paid.  We are not responsible for (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the web site or our booking service.

We strongly recommend that the passenger(s) purchase a comprehensive travel insurance policy prior to departure.

Changes and cancellation 

If a Service is cancelled or materially amended (a “Major Change”) by the passenger or booker less than 48 hours before the service start time, or if it is varied by the passenger during their service, then a cancellation or amendment fee may be payable or due.

If a booking is cancelled, or the Passenger does not claim the service ( a "No Show") then the Service Fee, the Booking Fee and the Payment Processing Fee for the Service will not be refunded. 

A “Major Change” means an amendment which results in the need to re-book a service. It includes, but is not limited to, (i) a change of date (ii) a change of airport (iii) or change of service start time of more than 3 hours (iv) a change of flight number requested less than 3 hours before scheduled flight time (v) a change of terminal (vi) a change of airline or flight that makes the intended service impossible or materially different, (vii) a reduction in the scope or value of the service and/or the number of passengers being served.  

A “No Show” or short notice cancellation by the passenger or booker, for whatever reason (including but not limited to missed, delayed or cancelled connecting flights feeding on to the booked flight, cancellation of the flight by the airline, denial of boarding, a heavy delay leading to a voluntary or involuntary flight change, passenger sickness, bad weather, volcanic eruption, or any other Force Majeure event, industrial action, re-routing, re-timing, diversions, operational/technical delays, and any delay of more than 4 hours from the STA or STD) and a No Show will be regarded and treated as a passenger Cancellation, with no refund.

A Major Change to, or a cancellation of, a service received less than 48 hours before the service start time, or a “No Show”., will incur a penalty or fee of 100% of the full service price.  

It is the passenger’s or their travel arranger’s responsibility to let us know by Email of any change to their booking, including if a flight is re-timed or cancelled.  Any such change notification that is sent by Email to us during our normal business hours will be deemed as received at the time it was sent.   Any change notification that is sent to us outside our normal Business Hours will be deemed as being received at 08:00am on the next day

Only the expected passengers will be served and unexpected additional passengers will not normally be assisted unless any additional payment due is made at the time. The booked service may not be transferred to another person without our prior agreement. 

Use of the website and booking system

We do not make any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.   We do have to collect some personal information when you use our booking system and services, and we may use this information to contact you by email and to fulfil your requests for services, in accordance with our Privacy Policy.

You agree to hold Airport Select harmless from the consequences of any prohibited action or behaviour by the passenger during the Service and that is is your responsibility to communicate the terms and conditions to the traveling passenger(s) if not you. You acknowledge that permission to enter a country, permission to board a flight, and/or the imposition of related quarantine or other restrictions are decided by local border control, the local health authorities, and/or the airport or airline; and that their decision is not something Airport Select or the local airport service provider can influence, and you accept that we are not responsible for any costs, additional fees, changes, inconvenience or delays arising from official health, immigration or airline policies & rules and their implementation.