Airport Select - terms of use

Terms that apply when using this booking platform

Terms of Use for the website & booking system


Airport Select is a booking tool through which you can place and pay for a meet & assist order.  Your order will be passed automatically to a fully licensed local airport service provider, which has the expert local staff and airport approvals needed for them to give the service you need in both the airside and the landside areas of their airport.  

Your service contract is with that local service partner, and their terms and conditions apply. A copy of these will be linked from the confirmation e-mail the booker receives.  The terms below refer only to the use of our booking platform, Airport Select, and our respective obligations to eachother.

Using the site & system

By using the website and its booking system the booker/passenger ("you") agree to these terms and conditions. If you do not agree please do not use the website or booking system.  

Your obligations

You agree to hold Airport Select harmless from the consequences of any prohibited action or behaviour by the passenger during the Service. You agree that it is the booker's responsibility to communicate these terms and conditions to the traveling passenger(s) if different persons. You agree to use the Airport Select booking & messaging tools to make any changes to your booking.

You agree that permission to enter a country, permission to board a flight, and/or the imposition of related quarantine or other restrictions are decided by local border control, the local health authorities, and/or the airline. Their decision is not something Airport Select or the local airport service provider can influence, and we are not responsible for any costs, additional fees, changes, inconvenience or delays arising from official health, immigration or airline policies & rules and their implementation. 

Price charged

The price includes all knowable charges to assist with the booked the flight(s). It does not include visa fees or local stamping charges, arrival or departure levies, security, port charges, parking fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

Payment collected

The amount charged is the amount due in the currency used for the booking, normally USDs. We cannot know or influence the exchange rate and or charges used or charged by the bank or card that is used to make payment. If the passenger, booker or paying party makes an unjustified charge back then we may charge a administration penalty fee and may report unjustified chargebacks to Charge Back Protection and other similar organizations. 

Changing and cancelling 

If a Service cancelled or materially amended (a “Major Change”) by the passenger or booker before the service start time, or if it is varied by the passenger during their service, then (i) a cancellation or amendment fee may be payable or due, and (ii) if cancelled, the payment Processing Fee for the Service will not be refunded. 

A Major Change is an amendment which results in the need to re-book a service. It includes, but is not limited to, (i) a change of date (ii) a change of airport (iii) or change of service start time of more than 3 hours (iv) a change of flight number requested less than 3 hours before scheduled flight time (v) a change of terminal (vi) a change of airline or flight that makes the intended service impossible or materially different, (vii) a reduction in the scope or value of the service and/or the number of passengers being served.  A Major Change to or cancellation of a service that is received less than 48 hours before the service start time will incur a penalty or fee of up to 100% of the full service price.  

Only the expected passengers will be served and unexpected additional passengers will not normally be assisted unless any additional payment due is made at the time. The booked service may not be transferred to another person. We reserve the right to refuse to continue arranging the service at any time. Any complaint regarding the service must be notified in writing to us or the local service partner by E-mail within 10 days and with sufficient detail about the issue to enable us and the local partner to make a proper investigation. 

Issues during service

The local service partner will provide a meet and assist and/or fast track service as specified in their service description, always subject to Border Control and Airport Security approval given at the time of service: if fast-tracking or some other feature is declined or prohibited by an official that is not a service failure.  

We are not responsible for the impact of unavoidable changes  or acts of nature (including volcanic ash) occurring 48 hours or less before the service start time and which results in cancelled, delayed, retimed or diverted flights, or any other Force Majeure events, including due to weather, air traffic, or flight cancellations, and any resulting delay, re-routing, missed connection, cancellation, and/or other knock on effects. 

We are not responsible for the cost, loss or damage to any luggage or property transported during the local partner's service.  Our full liability to the passenger or booker under all and any circumstances including non-performance or impaired performance by the service provider shall be limited to a sum equal to the charge paid.  We are not responsible for (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the web site or our booking service.

We strongly recommend that the passenger(s) purchase a comprehensive travel insurance policy prior to departure.

Accuracy and use of the website

We do not make any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website may also include links to other websites; these links are provided for your convenience to provide further information. They do not signify that we endorse the website(s) and we have no responsibility for their content. We have to collect some personal information when you use our booking system and services, and we will use this information to contact you by email and to fulfil your requests for services, in accordance with our Privacy Policy.