- being met at the aircraft gate or the kerbside
- being assisted quickly at immigration, visa on arrival, quarantine, and security
- having an escort through customs, during check in and to the boarding gate
- getting help transferring between gates, desks and lounges for connections
- having a personal assistant all the way between the airplane and a car.
To minimize lines, bypass bottlenecks, avoid inconvenience and treat you as important person, the local partner's staff will speed up obtaining visa on arrival, check-in, and passing through security checks, and will escort you through fast-tracked CIQ processing.
Fast-Tracking through CIQ is different in each airport. It may involve use of a VIP area; a private terminal; a VIP lounge (where passenger waits whilst staff process the paperwork); special lines for, or pre-purchase of Visa-On-Arrivals; a fast track channel through Immigration such as the First Class line; a Crew/Diplomatic line; APAC cardholder line; Schengen or Alien Registration lines; and Automated Border Clearance line. Alternatively the service may be performed whilst the passenger relaxes in a waiting area, or it handled privately by special arrangement with the immigration department.
The local partner's staff who is assisting will use whatever channels, lines, local knowledge and local connections they have to make the passage through immigration that day fast, pleasant and easy.
They will also help you understand issues with local officials, assist with arrangements for excess or missing baggage, flight & terminal transfers, and even lounge, business centre or day-room access.
Finally, they will coordinate directly with the driver to ensure a smooth handover (avoiding the common and sometime expensive problem of not being able to find you chauffeur at the airport). They are adept at keeping local taxi and baggage touts away. And if you have no ground transportation arranged they will help you find a reliable provider and ensure there is no language communications issues over the ride or destination.
For arrivals they will be waiting for you at or near the end of the air-bridge or air corridor (i.e. somewhere between airplane door and the terminal building). Alternatively – if the airline has parked at a remote location on the airport apron and a tarmac bus is provided by the airline to transfer you from the plane to the terminal – they will wait with a sign at the entrance to the terminal building where the tarmac bus drops you off.
They will be holding a sign with the lead passenger's name, (or pseudonym, code name, organization or any other identification that has been requested in advance).
For departures they will be waiting for you:
- at “kerbside” (meaning at the drop-off zone at the departure terminal level), or
- at a special counter or booth just inside the terminal, or
- in front of the airline's check in desk.
Where you will be met is described in your booking confirmation. The representative will be there a few minutes before your scheduled arrival time and will wait for you for up to 45 minutes form the booked meeting time. If you have not arrived within 45 minutes of the booked time, they will try to call you or your driver (if you have provided them a local hand phone number when you booked.) So, it is important that, for a departure service, if you know that you are going to be a little early or late (e.g. because of traffic) then you or your driver should contact the representative so they can adjust the meeting time.